Refund Policy

30-Day Money-Back Guarantee

We stand behind the quality of SeaMark Certificates. If you're not completely satisfied with our Service, we offer a full refund within 30 days of your first payment.

What's Covered

Our refund policy covers:

• Monthly subscription fees ($3.99/month)
• Per-certificate fees ($2.00 per certificate)
• All charges within the 30-day window

Free Trial Period

Before any payment is required, you receive:

• 30-day free trial OR 4 free certificates (whichever comes first)
• Full access to all Service features
• No credit card required to start
• No automatic charges during trial

The trial period allows you to fully evaluate the Service before making any financial commitment.

How to Request a Refund

To request a refund within 30 days of your first payment:

Response Time: We process refund requests within 1-2 business days.
Processing Time: Refunds appear in your account within 5-10 business days, depending on your payment method.

After 30 Days

After the initial 30-day period from your first payment, all charges are final and non-refundable. This includes:

• Monthly subscription renewals
• Individual certificate generation fees
• Any accumulated charges beyond 30 days

You may cancel your subscription at any time to prevent future charges, but past charges beyond the 30-day window are not refundable.

Cancellation Policy

You may cancel your subscription at any time through your account settings:

• Navigate to Settings → Account
• Click "Cancel Subscription"
• Confirm cancellation
• Access continues until end of current billing period
• No further charges after cancellation

Certificate Data After Refund

If you receive a refund:

• Generated certificates remain accessible for their 365-day retention period
• You can download any certificates before account closure
• Account access is revoked after refund processing
• Certificates are automatically deleted per our data retention policy

Exceptions and Special Circumstances

Refunds may be denied if:

• Account violated Terms of Service
• Fraudulent activity detected
• Excessive refund requests (abuse prevention)
• Request made after 30-day window

We reserve the right to evaluate refund requests on a case-by-case basis for exceptional circumstances beyond the 30-day period.

Payment Disputes and Chargebacks

Please contact us before initiating a chargeback with your credit card company. We're committed to resolving any billing issues directly:

• Chargebacks may result in immediate account suspension
• We will work with you to resolve disputes amicably
• Documentation will be provided to support legitimate charges

Changes to Refund Policy

We may update this refund policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Material changes will be communicated via email to active subscribers.

Questions About Refunds

If you have questions about our refund policy or need assistance:

Email: support@seamarkcertificates.com
Subject: Refund Policy Question
Response Time: Within 24 hours on business days